Business operations are those tasks and activities that an organization undertakes to produce the services or goods that it provides to its customers. Efficient operations help companies reduce costs, and they might improve customer satisfaction. Operational Plan presents detailed information specifically to direct people to perform the day-to-day tasks required in the running the organization. Organization management and staff should frequently refer to the Operational Plan in carrying out their everyday work. The Operational Plan provides the what, who, when and how much:
- What – The strategies and tasks that must be undertaken.
- Who – The personnel who have responsibility of each of the strategies/tasks.
- When – The timelines in which strategies/tasks must be completed.
- How Much – The amount of financial resources provided to complete each strategy/task.
Operational Planning helps focus your company on pursuing the right targets and guide in the right ways to pursue them. WILCO assist clients develop:
- Processes and policies
- Resource allocation and budgets
- Strategies and approaches
- Organizational issues
- Roles, responsibilities, and territories
- Incentives
- Positioning